Have you ever wondered why VoIP is better than any other solution for your business? Voice over IP was developed to provide access to voice communication at any place around the world and makes this possible without high bills. One of the first tasks for anyone starting a business is to ensure that there is a reliable telephony system in the company, no matter how small or big it is.
Before choosing a VoIP solution, businesses need to have a clear understanding of the advantages of the VoIP technology. There is no such thing as a free technology and VoIP is not going to make it free. But, still, companies are rapidly switching to VoIP every day.
So why businesses all over the world are investing in VoIP solutions and not in traditional telephony systems? Let's explore the VoIP advantages!
The universal reason for most businesses to switch to VoIP is the fact that calls made through VoIP are much cheaper.
VoIP solutions are extremely attractive to most businesses. Not only because the calls are cheaper, but the initial investment is also low on costs, meaning that there is no need for expensive hardware nor licenses. This makes it suitable for startup organizations with a low or medium call volume.
Internet telephony does more than lowering your business telephony costs. A VoIP user can speak to somebody over the phone while accessing other applications. This way VoIP technology can increase the overall productivity by allowing employees to multi-task.
VoIP users can even integrate their mobile phone into this technology by installing a softphone application on it. This makes it possible to have telephone conversations anywhere in and even outside the company, as long as there is an internet connection.
VoIP offers many features like voicemail, audio and video conferencing, mail-to-fax and fax-to mail, which improves flexibility and productivity over time. Such features also eliminate the delay in responding to customer calls, support requests or other inquiries.
Permanently or temporarily working at several locations (not only national) can pile up additional telephony costs. With traditional phone systems, assigning a new number when an employee moves to another location can take some time. For short projects it may not even be a worthwhile investment, but for longer ones or new offices, it is a must.
One of the very important reasons to consider the VoIP technology is the fact that phone calls can be routed anywhere and to any telephone line through the internet telephone system. if your employees are spread out, or outsourced on different locations, you can still utilise one main telephone number and route the phone calls.
When starting up a VoIP project, a project manager will sit together with the customer to go through all details. A complete dial plan is setup to satisfy all needs of the customer.
A big advantage is that it can be easily customized to follow your business growth. The only thing you need to do is request a change in the ticket center and the rest will be up to the professionals to handle.
VoIP technology also cuts down on cluttering and fire hazards associated with extra electrical wires. The scalability of the VoIP infrastructure makes it easy to add new components with minimal hassle.
You can now eliminate the classic phone wiring, because a VoIP telephone works with UTP cabling (network cabling), which is present on almost every desk. All telephones have a built-in switch, so you can link it through to your computer. This way you don‚Äôt need any extra wiring on the desks.